Modernize Services and Compliance - for customer centric business.

Civility | Engage is designed for high-performance, customer-focused institutions - a solution distilled from decades of governance excellence and transformation success across both public bodies and leading enterprises.

Drawing on the strength of government-grade security, resilience, and regulatory discipline, yet designed with the agility and speed today’s organisations demand, Engage provides a unified digital framework for customer-centric businesses. It empowers banks, insurers, telecoms, and other service-driven corporates to modernise processes, harness data for sharper decision -making, and meet stringent identity, compliance, and service standards — all while delivering seamless, intuitive experiences to their customers.

Civility | Engage - Customer Experience meets Compliance

Explore the Principles of Civility

Welcome to Civility Engage, the cutting-edge governance automation platform that harnesses the power of AI to revolutionize service delivery! With intelligent automation framework, robust compliance management, and efficient revenue collection, we're here to modernize institutional operations like never before Our modular architecture, powered by AI, ensures seamless integration and rapid scalability to adapt to your evolving needs.

Empower decision with real-time insights and a transformative, data-driven approach to governance that enhances transparency and supports evidence-based policymaking. Join us on this exhilarating journey towards a smarter and more agile future!

By digitising complex workflows and automating routine tasks, Civility | Engage removes operational bottlenecks and makes critical data easily accessible across your organisation. Optional RPA capabilities accelerate decision-making and increase accuracy, turning compliance and service governance into smooth, efficient processes.

With an integrated business-intelligence layer, Engage equips leaders with real-time insights to drive confident, data-backed decisions. Its secure omni-channel delivery lets customers connect anytime online, through mobile, or at branch level, while a dependable, scalable infrastructure supports growth and resilience for high-performance institutions.

Civility | Engage delivers a unified platform that redefines how high-performance institutions manage compliance, customer services, and operational governance. By streamlining complex workflows, monitoring regulatory requirements in real time, and incorporating optional AI and RPA capabilities, Engage accelerates processing, reduces administrative overheads, and drives consistent service excellence.

Purpose-built for scale and seamless integration, Engage empowers organisations to evolve into truly data-driven enterprises. Its advanced analytics and monitoring tools give executives instant visibility into organisational performance, service bottlenecks, and customer satisfaction levels - enabling faster, evidence-based decisions and nurturing a culture of efficiency and accountability.

By consolidating service delivery across digital, mobile, and in-branch channels, Engage ensures a single, clear view of every customer interaction. This unified approach supports agile, customer-centric operations, strengthens compliance, and guarantees service quality, laying the foundation for a resilient, high-performance work culture.

Transformational Outcomes

Improved Customer Experience

Transform customer experience with fully mobile and online services. From KYC processes to claims and document submissions, we empower our customers with seamless, zero-touch interactions that prioritize convenience. Our dedication to enhancing service accessibility ensures that every engagement is efficient and tailored to meet their needs. Building stronger relations and setting new standards in customer satisfaction.

Governance

Elevate your internal workflows and decision-making processes in high-performance corporate settings by optimizing the movement of files across diverse locations. This enhancement ensures a seamless exchange of vital documents, empowering your team to respond rapidly and take decisive actions. With access to a complete set of relevant data and information, your organization will operate with confidence and efficiency, driving success and productivity to new heights.

Collab, Information and Knowledge Management

We advocate for collaboration, information, and management to build a high-performance team while also creating platforms that support these initiatives. By integrating design, architecture, and science principles, we establish robust content governance that guides the creation, publication, maintenance of our digital content.

BI and Data-Driven Intelligence

Unlock transformative business insight by harnessing our BI and Evaluation module to measure performance holistically and uncover high-value data across the enterprise. With advanced AI and Data Science capabilities, organizations can move beyond reporting to predictive analytics, deep trend intelligence, and evidence-driven strategies enabling smarter decisions, stronger policies, and a culture of continuous improvement.

Assets and Maintenance

Civility Assets360 transforms how corporates manage and optimize their asset ecosystem driving stronger accountability, operational resilience, and long-term value. By leveraging the optional Assets & Maintenance module, organizations elevate their ability to forecast needs, prevent downtime, and maximize lifecycle performance. Built for scale and control, it empowers enterprises to make precise, data-driven decisions and operate with confidence in a demanding corporate environment.

Projects and Execution

Project & Execution in the Civility Stack is where strategic intent meets operational reality, linking outcomes to actions through structured planning, agile workflows, and traceable delivery. This module empowers teams to rationalize investment, monitor progress, and deliver impact with clarity, velocity, and confidence. It’s more than project management - it’s accountable execution at scale.

SecureDocs Insignia

SecureDocs Insignia streamline customer interactions with its integrated Digital Signature module for your customer portal. Designed with efficiency in mind, it empowers businesses to securely manage documents and obtain signatures effortlessly. With Insignia, you can enhance customer trust and satisfaction, ensuring that every transaction is not only swift but also secure. Experience the confidence of modern digital interactions.

Relationship Management

Female receptionist handing room key card to male guest

Unified, intelligent way to manage customers, partners, and stakeholder interactions in one seamless experience. It centralizes inquiries, service requests, and communication history, enabling teams to respond faster and maintain consistent service. With integrated channels, smart automation, and real-time insights, the Relationship Management module to make your customer engagement lifecycle complete.

Oaitse

Oaitse transforms governance and stakeholder engagement by turning organizational data into intelligence, helping workforce anticipate needs, act with precision, and make decisions grounded in evidence. By revealing patterns, risks, and opportunities in real time, Oaitse enables institutions to build trust, strengthen accountability, and deliver services that consistently meet evolving expectations. Bringing power of AI augmented intelligence to your business.

Where it delivers impact

KYC & Customer Onboarding for Banks and Insurers Automate identity verification, risk checks, and document authentication across channels. Civility \| Engage streamlines onboarding, reduces manual errors, and shortens approval cycles — giving customers a seamless experience while keeping your organisation fully compliant.	Fund Administration & Investor Compliance Simplify investor registration, AML checks, and portfolio governance. Engage offers real-time dashboards, automated workflows, and secure document management, helping fund administrators stay compliant while improving transparency and turnaround time.	Manufacturing Quality & Safety Governance Digitise plant-level inspections, equipment maintenance approvals, and health-and-safety sign-offs. Engage ensures auditable records, faster issue resolution, and visibility into performance metrics across the production chain, supporting a culture of operational excellence.	Customer Service & Claims Processing Unify customer requests, support tickets, and claims handling through omni-channel access — web, mobile, call centre, or branch. Engage’s automation and BI capabilities enable quick resolution, SLA monitoring, and deeper insight into service bottlenecks.
Collective Services Management Streamline the administration of collective or shared services such as unions, associations, communities etc. Engage standardises workflows, enforces policies, and provides real-time visibility into service performance, costs, and compliance.	Enterprise Governance, Risk & Compliance Give executives instant visibility into KPIs, regulatory exposures, and operational bottlenecks. Engage integrates analytics, RPA, and governance controls to drive evidence-based decisions and foster a high-performance, accountability-driven culture.

Get in touch

Reach us

Discover the opportunity for meaningful transformation within your organization through a complimentary, no-obligation consulting session. Allow us to assist you in understanding Civility and its impact on fostering a respectful service culture. Contact us today to arrange your session and embark on the journey towards a more constructive and harmonious environment.

Modernize Services and Compliance - for customer centric business.

Civility | Engage - Customer Experience meets Compliance

Explore the Principles of Civility

Transformational Outcomes

Improved Customer Experience

Governance

Collab, Information and Knowledge Management

BI and Data-Driven Intelligence

Assets and Maintenance

Projects and Execution

SecureDocs Insignia

Relationship Management

Oaitse

Where it delivers impact

KYC & Customer Onboarding for Banks and Insurers

Automate identity verification, risk checks, and document authentication across channels. Civility | Engage streamlines onboarding, reduces manual errors, and shortens approval cycles — giving customers a seamless experience while keeping your organisation fully compliant.

Fund Administration & Investor Compliance

Simplify investor registration, AML checks, and portfolio governance. Engage offers real-time dashboards, automated workflows, and secure document management, helping fund administrators stay compliant while improving transparency and turnaround time.

Manufacturing Quality & Safety Governance

Digitise plant-level inspections, equipment maintenance approvals, and health-and-safety sign-offs. Engage ensures auditable records, faster issue resolution, and visibility into performance metrics across the production chain, supporting a culture of operational excellence.

Customer Service & Claims Processing

Unify customer requests, support tickets, and claims handling through omni-channel access — web, mobile, call centre, or branch. Engage’s automation and BI capabilities enable quick resolution, SLA monitoring, and deeper insight into service bottlenecks.

Collective Services Management

Streamline the administration of collective or shared services such as unions, associations, communities etc. Engage standardises workflows, enforces policies, and provides real-time visibility into service performance, costs, and compliance.

Enterprise Governance, Risk & Compliance

Give executives instant visibility into KPIs, regulatory exposures, and operational bottlenecks. Engage integrates analytics, RPA, and governance controls to drive evidence-based decisions and foster a high-performance, accountability-driven culture.

Get in touch